Communication - Do you repeat back the specifics of a request?
Updated by Brady Stroud [SSW] 1 year ago. See history
123
Misunderstanding due to miscommunication can cause major disasters at work or in life (see: Tenerife airport disaster).
❌ Figure: KLM Flight 4805 collides with Pan Am Flight 1736 at Tenerife Los Rodeos Airport
A good communication strategy when receiving instructions is to repeat back what's being said to avoid misunderstanding. Question:
- Please add a checkbox on the right, and make it red.
Possible answers:
"OK" or "Roger That"
❌ Figure: Bad Example
OK, I will add a red checkbox on the right
✅ Figure: Good Example - repeat back the task