Do you include addressed names in emails as headings?
Updated by Tiago Araújo [SSW] 4 months ago. See history
If you have to address an email to one or multiple people (including to yourself), include each person's name as a heading. This helps them quickly locate which part of the email that applies to them.
Hi Jean,
Can you help with this one?
Hi Anthony,
I've tried to replicate the behaviour but was unsuccessful.
- Can you make sure Northwind is using the latest version?
- When finished, please repackage with the new registration
❌ Figure: Bad example - Names as normal text is not the best for readability
Hi Jean
Can you help with this one?
Hi Anthony
I've tried to replicate the behaviour but was unsuccessful.
- Can you make sure Northwind is using the latest version?
- When finished, please repackage with the new registration
✅ Figure: Good example - When addressing multiple people, include each addressee's name as a separate heading
Tip 1: You can add a heading 3 in Outlook by typing Control+Alt+3.
Tip 2: When sending from apps/devices that don't allow headings, at least make the names bold.
Video: Top 10+ Rules to Better Email Communication with Ulysses Maclaren.