Rules to Better Zendesk

• Do you know the best ticketing systems?
• Do you know the benefits of using Zendesk?
• Do you use triggers and automation effectively?
• Do you triage your support tickets?
• Do you provide modern contact options?
• Do you use ticket deflection?
• Do you know how to setup a group in Zendesk?
• Do you know how to add a group (aka Departments) for all staff who answer live chats?
• Do you know how to enable chat for a user?
• Do you know how to change the live chat appearance?
• Do you know how to hand off a new live chat lead to a sales person using support?
• Do you know how to interact with people on your website live, or trigger when people land on certain pages?
• Do you know how to browse your site’s visitors?
• Do you ensure Zendesk is not marked as spam?
• Do you reply to the correct Zendesk email?
• Do you assign yourself Zendesk tickets before working on them?