Do you send thank you email to your client when project is about to end?
Updated by Tiago Araújo [SSW] 3 years ago. See history
When you are about to finish a client project, it is a good idea to prepare a "thank you" email, have it checked and send it to your customer (usually the Product Owner) on the last day. In this email include:
- Make sure you have completed all requirements
- Thank for the time and tell them the reasons why you enjoyed working on this project
- Prepare a list of future improvements you can think of that can be done
There are a number of reasons why this is important:
- It shows that you care about your client/project
- Give them something to think about. They might get you back to fix the problems you have identified
- Show that you will be supporting them after the project ends
Below is a template email you can use:
Email Template
Hi Bob,
Thank you very much for your time for the last xxx weeks. I think you must be the best Product Owner I have worked with at SSW (always available for me when needed). I really enjoyed this project.
I believe I have completed all of your most important requirements. I had good look at the source code and while it's fresh in my mind, I thought I might send you the following suggestions that would make it easier for myself and other developers in future:
Improvement Area 1:
- Do this: because of this
- Do this: because of this
Improvement Area 2:
- Do this: because of this
- Do this: because of this ... ...
Please feel free to contact us if you have any questions.
Regards, <yourExternalSignature>
✅ Figure: Good Example - Nice 'thank you' email with a list of future improvements