Bounces - Do you know what to do with bounced email?
Updated by Brady Stroud [SSW] 1 year ago. See history
Having people report bounce back emails is frustrating and time consuming. The first thing to try when you get a report is to check that your mail server isn’t on a spam blacklist. An easy way to check this is via MX Toolbox.
Figure: Enter the domain to check
Figure: Then select "Blacklist Check"
Figure: Getting a zero is good, so you know that you are not blacklisted... so Step 1 is good
Next step check that you have primary and secondary (and even better tertiary) MX records setup and working.
Figure: Seeing at least 2 MX records is good... Run an SMTP Test to test mail servers. So Step 2 is good
If success on both steps the error is most likely on the senders side. Send them the an email to check their mail settings.
Dear xxx,
As per this rule on bounced emails https://www.ssw.com.au/rules/bounces-do-you-know-what-to-do-with-bounced-email
- I have checked Step 1 – it is good
- I have checked Step 2 – it is good
The problem is likely your end
Figure: What to send the person