Calling - Do you call instead of IM when communication is not simple?
Updated by Tiago Araújo [SSW] 10 months ago. See history
When you realize the communication is not simple and there it is going to take much back and forth IMs, say "Can I call?" and continue the conversation through voice.
Communication using voice is much faster than typing a message and it can clear misunderstandings. Encourage people to switch to voice if possible. Example:
Scott: Did you say to me, you would contact Mike on Teams to do it collaboratively... rather than email?
Dave: I agreed I'll contact them over Teams as suggested by Sophie
Scott: Isn't that what I just said? (and you said you were sending emails)
Dave: Hold on... I don't understand you anymore, <mark>can we switch to voice?</mark>
Then follow Do you send "As Per Our Conversation" emails?