Do you answer with ‘Yes’ or ‘No’ for clarity before providing extra information?

Updated by Tiago Araújo [SSW] 1 year ago. See history

123

Always start your answer to a question with ‘Yes’ or ‘No’ first, then follow that with your opinion and more details.

Adam: Did you deploy that bug fix?

George: We deployed 3 times yesterday and one of the deployments took ages and so we optimized the Azure DevOps pipeline, so now a database change has gone from 35 minutes to just 2 minutes to deploy. We’ll get all the remaining items resolved in the next few days.

❌ Figure: Bad example - We have to infer the answer... if it is there at all!

George: No - we had issues, but we'll get that one done after lunch today. FYI we deployed 3 times yesterday and one of the deployments took ages and so we optimized the Azure DevOps pipeline, so now a database change has gone from 35 minutes to just 2 minutes to deploy.

We’ll get all the remaining items resolved in the next few days.

✅ Figure: Good example - the question is answered clearly in the start

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