Do you answer IM questions in order?
Updated by Tanya Leahy [SSW] 10 months ago. See history
123
Sometimes people fire a few questions at you and the tendency is to answer in all kinds of ways that can make our signal to noise ratio poor. Tips when answering IMs: * Answer each question in order * Repeat the keywords of each question * Avoid grouping your messages together [as per the rule](/separate-messages) <asideEmbed variant="greybox" body={<> **- Gary:** Welcome back from your holiday. How many items in your inbox? Can you give me the link for better IM rules? When is your next client work? **- Dave:** Next Monday Will work for Northwind. I have 85 items and the link is <https://ssw.com.au/rules/rules-to-better-im> </>} figureEmbed={{ preset: "badExample", figure: 'Bad example - We must try to find the answers one by one', shouldDisplay: true }} /> <asideEmbed variant="greybox" body={<> **- Gary:** Welcome back from your holiday. How many items in your inbox? Can you give me the link for better IM rules? When is your next client work? **- Dave:** 1. I have 85 items in my inbox 2. Here is the link: <https://ssw.com.au/rules/rules-to-better-im> 3. I start working for Northwind next Monday </>} figureEmbed={{ preset: "okExample", figure: 'OK example - Each question answered in order', shouldDisplay: true }} /> <asideEmbed variant="greybox" body={<> **- Gary:** Welcome back from your holiday. How many items in your inbox? Can you give me the link for better IM rules? When is your next client work? **- Dave:** I have 85 items in my inbox **- Dave:** Here is the link: <https://ssw.com.au/rules/rules-to-better-im> **- Dave:** I start working for Northwind next Monday. </>} figureEmbed={{ preset: "goodExample", figure: 'Good example - Questions answered separately so that they can be responded to individually', shouldDisplay: true }} />