Do you include the subject of an email you are referring to?
Updated by Tiago Araújo [SSW] 5 months ago. See history
Use IM to chase up that important email. You can make it easy for everyone by pasting the email subject for context.
I sent you an email just now, please approve
❌ Figure: Figure: Bad example - client need to filter his emails manually
I need you to reply to my email... Subject: CBA Software Audit
✅ Figure: Figure: Good example - client can search your email based on the subject
Extra: Use a different text formatting
To make your messages more visually appealing, you can use "> {{ MESSAGE }}" in Microsoft Teams chats to highlight your message as a quote. This works particularly well when you want to refer to an email subject, i.e:
✅ Figure: Good example - Mentioning an email using the "> {{ MESSAGE }}" formatting